Trust and transparency

Privacy Policy

Tuong Hoa ImEx JSC respects the privacy of visitors, customers, suppliers, and partners who use tuonghoa-imex.com. This policy explains what information we collect, why we collect it, how it is protected, and how you can contact us about your data.

Information we collect

We collect information that you choose to send to us through contact forms, chat forms, email, phone, quotation requests, or direct business communication. This may include your name, company, email address, phone number, shipment details, engine model, technical requirements, delivery location, and documents needed for import-export consulting.

We may also receive standard website data such as browser type, device type, pages viewed, approximate location, referral source, and cookie identifiers. This information helps us understand whether visitors can find the information they need and whether our pages load correctly on mobile and desktop devices.

How we use information

• To answer product, customs clearance, logistics, inspection, and import-export questions.
• To prepare quotations, technical comparisons, document checklists, or service proposals.
• To coordinate with customs brokers, shipping lines, inspection providers, trucking partners, warehouses, and other service providers when a customer asks us to arrange a service.
• To improve website content, search quality, security, and user experience.
• To comply with legal, tax, customs, accounting, and dispute-resolution obligations.

Cookies, analytics, and advertising

Our website may use cookies and similar technologies for analytics, language preferences, security, and advertising measurement. Google and other vendors may use cookies to serve ads or measure ad performance when advertising services are active on the site. You can manage cookies in your browser settings and can learn more about Google advertising controls through Google's ad settings pages.

Sharing and disclosure

We do not sell personal information. We share information only when it is necessary to answer your request, perform a service, process a transaction, comply with law, protect the security of our business, or coordinate with a partner that is directly involved in your shipment, inspection, delivery, engine sourcing, or import-export project.

Data security and retention

We use reasonable administrative and technical measures to protect information against unauthorized access, alteration, disclosure, or loss. We keep business records only for as long as needed for the purpose collected, for legal obligations, or for legitimate business records such as quotations, invoices, service history, and customer support records.

Your choices

You may ask us to review, correct, or delete personal information that you previously sent to us, subject to legal and accounting retention requirements. Send your request to sales@tuonghoa-imex.com and include enough detail for us to identify the relevant communication or transaction.